do you ship internationally? yes.
how long will it take for my order to be shipped? orders will take 3-5 business days to be made. this excludes weekends, public holidays and pre orders.
has my order been shipped? you will receive a notification via email/text message when your order has been posted.
where can i track my order? when your order has been posted, you will receive a unique tracking number in a shipping confirmation email. orders can be tracked through the australia post website. also, when the your parcel enters your country, you can track your parcel using your national post website. untracked parcels cannot be tracked.
when will i receive my order? all parcels within Australia will take 3-5 business days upon postage and express takes 1-2 business days. internationally, parcels take up to 2-4 weeks using standard post and express takes up to 3-5 business days. please give extra time during busy holiday seasons.
why hasn't my parcel arrived? before you contact us, please visit your local post office to see if you have missed your delivery. postmen usually visit your address three times before sending it back or give you a week to collect your parcel, upon leaving a 'missed delivery' card in your mailbox. if it has been over a month since you have received your shipping notification, please contact us via email and we will get back to you asap.
do you deliver to po boxes? yes.
will i be charged customs and import duties? we do not cover these charges. they vary from country to country and can not predict what your charges may be. if you refuse to pay the customs fee and the package is sent back to us, we will contact you and give you a refund minus the shipping fee.
do you accept returns/refunds? no. due to hygiene, we do not accept returns on our jewellery pieces.
do you make custom items? yes. please email email@example.com with your inquiries.